Answers to frequently asked questions FR

Why us?

  • We are the only ones who draw in the original classic style of the cartoon
  • We are not catfishing people, we never let down our customers with the timing and quality
  • We exist successfully on market since 2013
  • Our portraits is highly appreciated by famous bloggers.
  • Minimum terms of work performance (usually 24 hours) due to conformity and legibility of the small unit actions of the company and prearrangement.
  • We give gifts and discounts to our customers.
  • Always online 24/7

How long does it takes?

Usually drawing takes 1 day, but we are doing our best to provide you with the pics even earlier.

Please note! We certainly never let down with the timing, but we strongly recommend you to make orders in advance during big holidays such as New Year, Valentine’s Day, etc. due to queue which may appear.

How is the portrait sent?

Your portrait will be digital. The final picture we deliver is a JPEG and PNG Files (High Quality/High Resolution Format) ready to print. No physical delivery is offered. The final digital portrait it will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it.

I want to print this image and frame it. What image quality will you send?

The quality is always excellent, suitable for printing on almost everything! The size depends on the type of portrait you ordered, the average one is 4365 x 2729 px,  also a huge 10227 x 6396 px is available. Please contact us, if you would like to order a custom size.

Is the picture suitable for printing in A4 format?

Yes, of course! Our customers print our digital portraits on mugs and T-shirts, A4 and A3 formats and even banners. All of them are happy and satisfied!

Is it possible to draw me without posting the final drawing on the Internet?

Sure! We don’t use customers photos and portraits in our portfolio. If we want to, we will ask you for permission. So don’t worry, we guarantee confidentiality.

I don’t have a photo for a portrait, I just need a gift certificate for my friend, so could You provide me with a personalised one?

Sure, You will get it! Just contact us!

Could You draw me for free?

No, we need to pay for the work of an artist who has been improving his portraits painting skill for more than 20 years, and also need to pay rent and other business expenses, feed his family, develop this business. In addition, the artist draws manually in the editor, on expensive equipment that also needs to be recouped. In spite of this, we constantly improve and optimize the business so that there are as little expenses as possible and there is a constant stream of customers, that is why we manage to keep the price lower than the market while keeping service and quality at the highest level.

Are you a scam? What if You will take money and disappear?

We are a solid company, in the market for a long time (since August 9, 2013), we all know, we have many clients and feedback, you can see everything yourself. There is a large portfolio. We never threw anyone and we will not throw! I recommend also to study our group https://facebook.com/masterofdonuts. What is the point for us to ruin a whole startup business due to one order ?!

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